Contact Customer Service
Get help through the Robot consultation window and human customer service.
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What this guide covers
When this guide and Troubleshooting cannot resolve your issue, you can contact the support team through Robot or human support.
Robot Consultation Window
- The official website and the DodoAI App usually have a consultation assistant (Robot) at the bottom right corner.
- You can enter product-related questions; instant answers are provided when there is a knowledge hotspot hit.
- If there is no hit, you can leave a message as prompted or transfer to a human agent (if available during the current time period).
Human Support
- Some features require you to log in to start a session with human support.
- Service hours are based on what is published in the App/official website.
- Chat records can be viewed in Settings → Human Support Sessions or Me → My Data → Human Support Sessions. For details, see Human Support Sessions.
What to Include
To help us resolve your issue faster, please include:
- Your account email (do not send your password through public channels)
- The approximate time the issue occurred
- The device and browser you were using
- A screenshot or the exact error message
Relationship with This Guide
- Robot: Suitable for quick, single-point questions
- guide.dodoai.jp: Suitable for system learning and step-by-step operations
- Human Support: Suitable for issues requiring verification, such as account, orders, and exceptions.