Troubleshooting
Common solutions for login failures, session expirations, blank pages, and maintenance mode.
Web
What this guide covers
This guide summarizes the most common issues encountered while using DodoAI and their self-help solutions.
Login and Session
| Issue | Recommendation |
|---|---|
| Session expired message | Log in again; if it occurs frequently, try clearing site data and retrying |
| Looping on login page | Check if the system time is correct; try a different browser or incognito window |
| Magic link invalid | The link may have been used or expired; please request a new one |
Feature Abnormality
| Phenomenon | Suggestions |
|---|---|
| YOYO not responding | Check network; try again later; see if points are insufficient |
| Record is empty | Confirm if the login account is correct; pull down to refresh |
| Page load failed | Refresh or try again later; it may be a maintenance window |
Maintenance Mode
The official website or App may display a maintenance notice. Please visit again later or follow official announcements.
Still Unable to Resolve
Please contact customer support and provide the following: time of occurrence, browser/App version, screenshots, and brief steps taken.