Order Status Description
Meaning and operations of statuses such as Pending payment, Paid, Cancelled, Expired, and Refunded.
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What this guide covers
This guide explains the meanings of common payment statuses found in My Data → Orders and membership billing, as well as what you can do about them.
Points / Recharge Orders
| Status | Meaning | You can |
|---|---|---|
| Pending Payment | Order placed, payment not completed | Continue Payment or Cancel Order |
| Paid | Payment successful, points issued (or processing) | Check points balance; downloadable Payment Receipt (if available) |
| Cancelled | You cancelled the pending payment order | Need to reorder |
| Expired | Pending payment timed out | Re-select items |
| Refunded | Order refunded per rules | Points may have been deducted; see Refund Policy |
Common filters in the App: Pending Payment, Paid, etc., according to the current version.
Membership Orders
Membership payments, deductions, upgrade prorations, and refunds are displayed in Membership Account → Payment Ledger, and include types such as:
- Payment — Actual amount paid for purchase or renewal
- Grant — Benefits bundled with the plan
- Refund — Refunds processed according to policy
- Upgrade Proration Credit / Apply Account Credit / Balance Credit Carryover and more
See Membership Account and Payment Ledger for details.
Pending Payment Order Notice
- Please complete the payment within the validity period. Once expired, you need to reorder.
- Canceling a pending payment will not deduct any fees, nor will it grant points or change your membership.