Membership and points Purchase Process
The complete steps from selecting in the App to successful payment and account synchronization.
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What Problem Does This Guide Solve
This guide describes the general process from selecting products to receiving them for buying membership and buying points.
Payment channel restrictions → Where to Pay
Purchase Membership
- Me → Upgrade plan (or Membership account → Renew/Upgrade).
- Select Tier (Regular / Premium / VIP) and Billing Cycle (Monthly / Quarterly / Yearly, according to available plans).
- Check the listed price, included Benefits/Points, and Upgrade discount deduction (if applicable) on the checkout page; USD charge / JPY reference can be found in the Checkout currency explanation.
- Confirm payment; complete the transaction through allowed channels (future native store shell requires visit official website).
- After success, User category, validity period, and included benefits will automatically update.
For details on renewing and upgrading → Purchase, Renew and Upgrade Membership.
Buy Points
- Me → My data → points → Choose a plan.
- Confirm USD charge and JPY reference price on the checkout page (see Checkout currency explanation).
- Confirm payment and complete the transaction.
- Points will be credited instantly; check order status under My data → Orders.
For more details → How to Buy Points.
How to Confirm After Successful Payment
| Check Item | Location |
|---|---|
| Membership Level / Validity Period | Me Avatar Area, User Category |
| Points Balance | My Data → points |
| Order Status | My Data → Orders (Paid) |
| Membership Ledger | My Data → Membership Account → Billing Ledger |
Payment Failure or Interruption
| Situation | Suggestions |
|---|---|
| Network Error | Check the network and retry; do not place the order again |
| Pending Order Expired | Re-select items; see Order Status Explanation |
| Payment Made but Not Received | Check if the order is paid; if still abnormal, please contact customer service |