Railway routes keep displaying "Could not retrieve"?
The directory is not equal to the completed analysis; some private railways may temporarily be UNKNOWN.
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Answer
"Could not retrieve" indicates that a definitive status could not be parsed from the operator's page, it does not mean that the line is necessarily suspended or delayed.
Common reasons:
- The operator/line parsing is still being improved (some private railways may connect later than JR or Metro);
- The official website structure has changed, requiring a waiting period for the server to update the parser;
- Temporary network issues or fetching failures (it will retry in about 5 minutes).
Suggestions:
- Refresh the home page or resend Commute after some time;
- Verify yourself against the operator's official website;
- If a particular line remains UNKNOWN for an extended period, you can provide feedback on the line name to customer service.