Close account
Close the entire account in "Me"; prerequisites, differences with data cleanup, and whether re-registration is possible after cancellation.
What Problem Does This Guide Solve
This guide explains how to completely close your account (delete your account) on DodoAI, the conditions that must be met before deletion, how data is handled after deletion, and the differences between this process and data cleanup and data export & backup.
Entry
| Entry | Path |
|---|---|
| Main Entry | Bottom of the Me tab → Delete Account |
Prerequisites for Account Deletion
The system will automatically verify when you click Delete Account:
| Condition | Description |
|---|---|
| Zero Points Balance | If there is still a balance, you must spend or process it to zero first |
| No Valid Orders Within Service Period | Paid benefits that are still within the service period will prevent deletion; please wait until they expire or contact support |
It is recommended to first go to Settings → Data Export & Backup to download a copy, see Export & Backup.
Steps
- Ensure that your points and order status meet the requirements in the table above.
- Open Me, scroll to the bottom, and select Delete account.
- Read the prompt and click Delete account, then confirm in the confirmation box.
- Upon success, the system will log you out and clear the local cache on this device; this account cannot log in again with the original session.
If the server cannot complete the account deletion temporarily, it may queue for asynchronous processing; please do not resubmit until processing is complete.
What Happens After Account Closure
| Item | Handling Method |
|---|---|
| Login Account | Deleted or closed, access will no longer be available |
| Personal and Space Data | Cleared according to account closure process (tasks, documents, favorites, settings, etc.) |
| Points and Benefits pack | Must be cleared; related account data deleted |
| Order and Payment Records | Anonymized retention (for financial and compliance purposes, no longer linked to identifiable identity) |
| LINE Binding | Binding released |
| Original Email | Can use the same email to re-register a new account (considered a completely new account, old data will not be automatically restored) |
Closure is irreversible; if you only wish to delete some historical data, please use data cleanup instead of closing the entire account
Differences from Other Operations
| Account Cancellation | Data Cleanup | Data Export & Backup | Storage & Cache | |
|---|---|---|---|---|
| Scope | Whole account | Specified type of cloud data | Downloadable copy (read-only) | Local cache |
| Entry | Me → Cancel Account | Settings → Data Cleanup | Settings → Data Export & Backup | Settings → Storage & Cache |
| Restorable | No (can re-register a blank account) | Usually not recoverable | Downloaded files can be retained | Does not involve cloud data |
Re-login Prompt After Account Cancellation
If you attempt to log into a canceled account, the system will display Account is canceled or session has expired, please use your original email to re-register or log into a new account.
Frequently Asked Questions
Q: Why can't I cancel if I still have points?
A: You must first spend your points balance down to 0. See Points and Orders.
Q: Can I cancel my membership before it expires?
A: No; you must wait until the service period ends or contact customer support for assistance.
Q: Do I have to export data before canceling?
A: It's not mandatory, but it is strongly recommended to export important data before canceling.
Q: What about the records of conversations with human support?
A: They will be cleared along with the account; see Human Support Sessions for the conversation retention policy.