Data cleanup
One-click clear my space/my data/YOYO chats/my memory/bookings; different from export and logout.
What this guide covers
This guide explains how to clear cloud data under your account with one click in Settings �?Data Cleanup, and how this differs from exporting, local cache, and closing your account.
Entry
| Entry | Path |
|---|---|
| App | Me �?Settings �?Data Cleanup |
| LIFF | Same as above (login required) |
One-click cleanup (whole data types)
The page only keeps the One-Click Cleanup area (per-type cleanup is no longer offered). Each line shows the number of items that can be cleaned; the button is disabled when the count is 0. After tapping One-Click Cleanup, the App's standard confirmation dialog pops up; once confirmed, the following is executed:
| Type | Description | Will not delete |
|---|---|---|
| My Space (all) | All Space records �?tasks, reminders, expenses, documents, favorites, notes, templates, tags, etc. (including items in progress) | Points, benefits transaction history |
| My Data (all) | Records under the business menu's My Data: Messages, Notifications (reminder and task entries), My Orders, Human Support sessions and offline messages, Membership Account billing history, Tags | My Points, My Benefits |
| YOYO Chats (all) | YOYO chat bubbles and Command Help records across all contexts | My Space business records |
| My Memory (all) | Long-term preferences and habits you have confirmed; includes drafts pending confirmation | Space notes, L1 companion summaries |
| Bookings (all) | Time-slot booking records for the AI Language Partner (speaking, translation) | Space records, points balance |
| Emails (all) | Business email drafts and records created in the Compose flow | Other Space types, points balance |
Note: "Notifications" and the reminders/tasks in "My Space" share the same cloud data. Cleaning up My Data (all) will also delete these reminders and tasks, which overlaps with cleaning up My Space alone �?proceed carefully.
One-click cleanup cannot be undone. If you only need to clear the YOYO session for the current context, you can still use YOYO settings �?Clear session data.
A quick link "Please export important data first via Data Export & Backup" is shown at the top of the page; it's recommended to export before cleaning up.
Steps
- (Recommended) First open Data Export & Backup to download a copy.
- Go to Data Cleanup and check the number of items that can be cleaned on each One-Click Cleanup line.
- Tap One-Click Cleanup �?confirm cleanup in the confirmation dialog.
- Wait for the completion message; the Space list, My Data, and YOYO pages will refresh automatically.
The same type can only be cleaned once every 24 hours; all types combined are capped at 3 times per 24 hours.
Differences from other settings
| Data Cleanup | Storage & Cache | Data Export & Backup | Account Closure | |
|---|---|---|---|---|
| Target | Cloud account data | Local cache | Cloud copy (read-only) | Entire account |
| Recoverable | Usually not | Doesn't involve the cloud | Retained as a download | Per account closure policy |
| Entry | Settings �?Data Cleanup | Settings �?Storage & Cache | Settings �?Data Export & Backup | Me �?Close Account |
The automatic cleanup by retention period for the inbox and human support sessions is still configured on their own settings pages �?see Messages & Notifications Cleanup and Human Support Sessions. One-click cleanup is an immediate, permanent deletion and is independent of those automatic policies.
Frequently asked questions
Q: Can I restore data after one-click cleanup? A: No. Please export and back up first.
Q: Can this delete points or benefits? A: My Data (all) does not include points balances or benefits transaction history; financial data is handled per compliance requirements when you close your account.
Q: Can this delete orders? A: My Data (all) deletes My Orders and order/transaction records under Membership Account; points top-up orders are included too. The My Points and My Benefits lists themselves are not included.
Q: Will "My Memory" and companion summaries be deleted together? A: My Memory (all) only deletes long-term preferences and drafts pending confirmation; What YOYO Knows About Me (the L1 companion summary) is managed separately under YOYO settings �?What YOYO Knows About Me, or handled through a path other than cleaning up YOYO Chats �?follow the in-app prompts.
Q: Is deleting a single item in LINE the same as this page? A: The LINE command deletes a single item; this page performs one-click cleanup of an entire data type in the App.