Payment and Refund Overview
Involves real currency purchases, payment channels, orders, and refunds; it is recommended to read before paying.
What this guide covers
This guide focuses on what requires payment in DodoAI, where to make payments, and the process for orders and refunds, to avoid confusion with Benefits (free offerings).
What to Spend Money On
| Purchase Item | Nature | Guide |
|---|---|---|
| Membership Plan | Paid; unlock features and service period | Membership Plan Overview |
| Points | Paid; AI Enhancement | Points Overview |
| Benefits pack | Not sold separately; system gift | Benefits Usage Rules |
Not involving "payment"
- Daily gifts, invitation rewards and other benefits → Free, non-cashable.
- Viewing space, managing tasks and other capabilities → Generally no points deducted (excluding AI dialogue).
Asset allocation → Relationship between Benefits, Points, and Membership.
Payment Channels (Key Points)
| Can Pay | Cannot Complete Payment |
|---|---|
| Open DodoAI on desktop/mobile browser | In-app purchases via Google Play/App Store native shell app (store version in development; will guide to official website for payment after launch) |
| PWA (Lite added to home screen) | LINE text chat window |
| LINE internal LIFF webpage (non-store shell) | — |
See Where to Pay for details.
Overview of the Purchasing Process
- In the App / LIFF, select a plan or points → proceed to checkout.
- Complete the payment through permitted channels.
- Membership tier and points balance will automatically sync to the current account.
Steps → Membership and Points Purchase Process.
Settlement Currency (USD) and Yen Display {#settlement-currency-usd-and-yen-display}
For cash transactions involving payments and refunds, the following understanding is standardized (consistent with the settlement page text):
| Level | Description |
|---|---|
| Actual Settlement | Charged or refunded in USD via Stripe |
| Yen / Local Currency Display | The yen amounts in the shopping cart, settlement page "Amount Summary," orders, and app messages are primarily reference amounts converted at the system-set exchange rate for comparison |
| Actual Change on Your Card | Based on the USD settled by Stripe and the card issuer's posting rules, which may differ slightly from the reference yen amount |
The settlement page will indicate: "Actual charges will be settled in USD via Stripe; if the amount summary is displayed in local currency, it is for reference only."
Similarly for refunds, {refundYen} follows the same logic: see Refund Policy · Checkout and Yen Display.
Orders and Refunds
| Topic | Guide |
|---|---|
| Pending Payment / Paid / Refunded | Order Status Description |
| What Can Be Refunded, How points Are Deducted | Refund Policy |
| Receipts and Membership Transactions | Payment Receipts and Billing |
Three Important Rules
- Benefits cannot be converted to cash — Gift credits are not cash and cannot be withdrawn.
- Points cannot be converted to cash — During refunds, points already issued will be deducted according to the rules along with the corresponding refund amount.
- The native Store App cannot make in-app payments — The store version is in development; please use a browser or PWA to open the official website to complete purchases. For details, see When will the Store App be available?.